BEHAVIORAL HEALTH UNIT
Individualized, Integrated, and Innovative Behavioral Health Solutions
Cigna Medicare Advantage administers behavioral health benefit services, including claims processing, customer service, medical management, and utilization management. To enhance behavioral services for your patients with Cigna health plan coverage, Cigna and Evernorth Behavioral Health united under a common mission to improve behavioral health delivery. As a participating provider with Evernorth, you may also be contracted to provide services to patients with Cigna Medicare Advantage plans. Learn how Cigna and Evernorth are working together to improve behavioral health delivery for your patients.
Accessing Services:
- Behavioral Health Unit (Intake Line for Customers and Health Care Providers) 1 (866) 780-8546
- Routine hours are Monday – Friday, 8:00 am – 5:00 pm CT. However, calls are answered 24 hours a day, 365 days a year by our after-hours service health care providers.
- Behavioral Health Fax: 1 (866) 949-4846
- Access and Availability Survey Standards for Behavioral Health Providers [PDF]
MORE INFORMATION ABOUT THE BEHAVIORAL HEALTH UNIT
The Behavioral Health Unit provides individualized and integrated behavioral health solutions to our customers through our Intake Team, Utilization Management Team, and Community Based Care Coordination (CBCC) Team.