EXTERNAL PARTNERS: FDRS AND VENDORS
Providing Better Healthcare through Committed Partnerships
Cigna is committed to conducting its business operations in compliance with ethical standards, contractual obligations, and all applicable state and federal statutes, rules and regulations pertaining to Medicare. Cigna’s commitment extends to its business partners and delegated entities that enable Cigna to fully meet the needs of our contracted providers and their patients with Cigna plan coverage.
We collectively refer to the Medicare Advantage (MA) Plans and Medicare Prescription Drug Plans (PDPs) we offer as "Medicare plans." We partner with external entities like you as an efficient, cost-effective way of providing the administrative and health care services that support these plans and are required under our contracts with the Centers for Medicare & Medicaid Services (CMS).
This webpage is created to provide self-service access to FDRs of the Cigna network in support of patients covered by a Cigna Medicare Advantage Plan.
FDRs
First Tier (F) | Downstream (D) | Related Entity (R) |
---|---|---|
Entities that enter into a written arrangement, acceptable to CMS, with Cigna to provide administrative services or health care services to a Medicare-eligible individual under the Medicare Advantage program or Part D program. | Entities that enter into a written arrangement, acceptable to CMS, with persons or entities involved with the Medicare Advantage benefit or Part D benefit, below the level of the arrangement between Cigna and a First Tier Entity. These written arrangements continue down to the level of the ultimate provider of both health and administrative services. | Any entity that is related to the MA organization by common ownership or control and:
|
Resources
Communication Resources
2023
January
- January 30, 2023: FEMA Emergency Declaration – Texas 1.30.23 [PDF]
- FEMA
- January 30, 2023: FEMA Emergency Declaration – Georgia Protests 1.30.23 [PDF]
- FEMA
- January 30, 2023: Disaster Declaration Notification - Medicare Part C - Colorado 12.20.2022-2.16.2023 [PDF]
- FEMA
- January 25, 2023: FEMA Emergency Declaration - Texas 5.31.2021 Renewed 1.25.23 [PDF]
- FEMA
- January 25, 2023: FEMA Emergency Declaration - New York Extended 1.25.2023 [PDF]
- FEMA
- January 25, 2023: FEMA Emergency Declaration - Florida 9.23.22-Ongoing 1.25.23 [PDF]
- FEMA
- January 25, 2023: FEMA Emergency Declaration - Alabama Tornados Amended 1.25.23 [PDF]
- FEMA
- January 23, 2023: FEMA Emergency Declaration - Georgia - Extended 1.23.23 [PDF]
- FEMA
- January 23, 2023: FEMA Emergency Declaration - Alabama Severe Weather Extended 1.23.23 [PDF]
- FEMA
- January 23, 2023: FEMA Emergency Declaration - Alabama Fire 1.23.23 [PDF]
- FEMA
- January 19, 2023: FEMA Emergency Declaration - Texas 2.23.2022 - Ongoing Renewed 1.19.23 [PDF]
- FEMA
- January 19, 2023: FEMA Emergency Declaration - Georgia Severe Weather 1.19.2023 [PDF]
- FEMA
- January 19, 2023: FEMA Emergency Declaration - Georgia 1.19.2023 [PDF]
- FEMA
- January 19, 2023: FEMA Emergency Declaration - Alabama 1.19.23 [PDF]
- FEMA
- January 13, 2023: FEMA Emergency Declaration - Mississippi 8.27.22-Ongoing [PDF]
- FEMA
- January 13, 2023: FEMA Emergency Declaration - Illinois 9.14.2022-3.5.2023 [PDF]
- FEMA
- January 13, 2023: COVID Public Health Emergency PHE Extension [PDF]
- Claims, Credentialing, CS, UM
- January 11, 2023: FEMA Emergency Declaration - Florida-Illegal Migration 1.11.23 [PDF]
- FEMA
- January 11, 2023: FEMA Emergency Declaration - Florida Extended 1.11.23 [PDF]
- FEMA
- January 11, 2023: FEMA Emergency Declaration - Florida Building Collapse Renewal 1.11.23 [PDF]
- FEMA
- January 9, 2023: Medicare Advantage Prescription Drug System (MARx) January 2023 Payment [PDF]
- Customer Service
- January 9, 2023: Medicare Advantage Prescription Drug System (MARx) December 2022 Payment [PDF]
- Customer Service
- January 9, 2023: Medicare Advantage Prescription Drug System (MARx) November 2022 Payment [PDF]
- Customer Service
- January 6, 2023: FDR Annual Readiness Package Part 2 - Compliance Program Effectiveness Testing [PDF]
- Claims, Credentialing, CS, UM
- January 6, 2023: CMS Releases Proposed Rule on Changes to MA and Part D Programs for CY 2024 [PDF]
- UM
- January 5, 2023: Provider Preclusion List (PPL) – January 2023 [PDF]
- Claims, Credentialing, PPL, UM
- January 4, 2023: FEMA Emergency Declaration – Texas 5.31.2021 Renewed [PDF]
- FEMA
- January 4, 2023: FEMA Emergency Declaration – Oklahoma 1.4.2023 [PDF]
- FEMA
- January 4, 2023: FEMA Emergency Declaration – North Carolina 1.4.2023 [PDF]
- FEMA
- January 4, 2023: FEMA Emergency Declaration – New York 1.4.2023 [PDF]
- FEMA
- January 4, 2023: FEMA Emergency Declaration – Missouri 1.4.2023 [PDF]
- FEMA
- January 4, 2023: FEMA Emergency Declaration – Georgia 1.4.2023 [PDF]
- FEMA
2022
December
- December 16, 2022: FEMA Emergency Declaration - Texas 2.23.2022 - Ongoing Renewed 12.16.22 [PDF]
- FEMA
- December 14, 2022: FEMA Emergency Declaration - Illinois 9.14.2022-2.5.2023 [PDF]
- FEMA
- December 8, 2022: FEMA Emergency Declaration - Texas 5.31.2021 Renewed 12.8.22 [PDF]
- FEMA
- December 7, 2022: Provider Preclusion List (PPL) December 2022 [PDF]
- Claims, Credentialing, PPL, UM
- December 7, 2022: Inflation Reduction Act Changes to Cost Sharing for Part B [PDF]
- UM
- December 7, 2022: AHIP Medicare Update #22-196 – CMS Issues Revised MA Denial Notice for Comment [PDF]
- UM
November
- November 29, 2022: FEMA Emergency Declaration - Illinois 10.14.22-11.12.2022 [PDF]
- FEMA
- November 29, 2022: FEMA Emergency Declaration - Florida 11.29.22 [PDF]
- FEMA
- November 29, 2022: FEMA Emergency Declaration - Florida 9.23.22-12.4.2022 [PDF]
- FEMA
- November 23, 2022: FEMA Emergency Declaration - Texas 2.23.2022-Ongoing Renewed 11.23.22 [PDF]
- FEMA
- November 23, 2022: FEMA Emergency Declaration - Illinois 9.14.2022-1.8.23 [PDF]
- FEMA
- November 10, 2022: Monkeypox Public Health Emergency Declaration - National 8.4.2022-Ongoing [PDF]
- FEMA
- November 10, 2022: FEMA Emergency Declaration - Florida 11.7.2022-2.24.2023 [PDF]
- FEMA
- November 9, 2022: FEMA Emergency Declaration - Oklahoma 11.5.2022-1.3.2022 [PDF]
- FEMA
- November 9, 2022: Emergency Storm Readiness - Florida [PDF]
- FEMA
- November 8, 2022: Provider Preclusion List (PPL) November 2022 [PDF]
- Claims, Credentialing, PPL, UM
- November 7, 2022: FEMA Emergency Declaration - Illinois 8.1.22-12.25.22 [PDF]
- FEMA
- November 2, 2022: FEMA Emergency Declaration - Texas 7.8.2022-Amended and Renewed [PDF]
- FEMA
- November 2, 2022: FEMA Emergency Declaration - Florida 3.4.2022-1.20.2023 [PDF]
- FEMA
October
- October 25, 2022: Updated Disaster Declarations Notification and Process 10.25.22 [PDF]
- Claims, UM
- October 24, 2022: FEMA Emergency Declaration - Texas 5.31.2021 Renewed [PDF]
- FEMA
- October 24, 2022: CMS Checklist - Utilization Management [PDF]
- UM
- October 24, 2022: CMS Checklist - Hearing Care Solutions [PDF]
- Credentialing
- October 24, 2022: CMS Checklist - EyeMed [PDF]
- Credentialing
- October 24, 2022: CMS Checklist - Customer Service [PDF]
- Customer Service
- October 24, 2022: CMS Checklist - Credentialing [PDF]
- Credentialing
- October 24, 2022: CMS Checklist- Claims [PDF]
- Claims
- October 24, 2022: CMS Checklist - Cigna Dental Health [PDF]
- Credentialing
- October 21, 2022: COVID Public Health Emergency (PHE) Extension 10.21.22 [PDF]
- Claims, Credentialing, CS, UM
- October 14, 2022: Changes to the MOOP Data Exchange Process-Evicore [PDF]
- Claims, UM
- October 14, 2022: Changes to the MOOP Data Exchange Process-ASH [PDF]
- Claims, UM
- October 6, 2022: FEMA Emergency Declaration - Texas 8.23.2022-9.21.2022 [PDF]
- FEMA
- October 6, 2022: FEMA Emergency Declaration - Texas 7.8.2022-Counties Removed [PDF]
- FEMA
- October 6, 2022: Provider Preclusion List (PPL) October 2022 [PDF]
- Claims, Credentialing, PPL, UM
September
- September 30, 2022: FEMA Emergency Declaration - Virginia 9.28.2022-11.25.2022 [PDF]
- FEMA
- September 30, 2022: FEMA Emergency Declaration - South Carolina 9.28.2022-11.10.2022 [PDF]
- FEMA
- September 30, 2022: FEMA Emergency Declaration - North Carolina 9.28.2022-11.25.2022 [PDF]
- FEMA
- September 28, 2022: FEMA Emergency Declaration - Georgia 9.27.2022-11.26.2022 [PDF]
- FEMA
- September 28, 2022: Medicare Advantage Prescription Drug System (MARx) October 2022 Payment [PDF]
- Customer Service
- September 28, 2022: Medicare Advantage Prescription Drug System (MARx) September 2022 Payment [PDF]
- Customer Service
- September 28, 2022: Medicare Advantage Prescription Drug System (MARx) August 2022 Payment [PDF]
- Customer Service
- September 26, 2022: Medicare Advantage Prescription Drug System (MARx) July 2022 Payment [PDF]
- Customer Service
- September 26, 2022: FEMA Emergency Declaration - Florida 9.23.22 - Ongoing [PDF]
- FEMA
- September 23, 2022: FEMA Emergency Declaration - Texas 5.31.2022 - Renewed [PDF]
- FEMA
- September 20, 2022: Requirements for Processing and Reporting Pre-Service Organization Determination Requests [PDF]
- UM
- September 16, 2022: FEMA Emergency Declaration - Illinois 9.14.2022-11.11.22 [PDF]
- FEMA
- September 16, 2022: FEMA Emergency Declaration - Texas 2.23.2022-3.23.2022 - Renewed [PDF]
- FEMA
- September 16, 2022: Monkeypox Public Health Emergency Declaration - National [PDF]
- Claims, CM, Credentialing, CS, UM
- September 15, 2022: FDR Business Operations - CMS One Third Financial Audit Notification [PDF]
- Claims
- September 13, 2022: Emergency Disaster 2023 Final Rule - CMS-4192-F [PDF]
- Claims
- September 9, 2022: Suspension of Required Prior Authorization (DMEPOS) [PDF]
- Claims, UM
- September 7, 2022: Emergency Declaration Notification - Part C - Georgia 9.4.2022 - 10.4.2022 [PDF]
- FEMA
- September 7, 2022: FEMA Emergency Declaration - Texas 7.8.2022 - Counties Removed [PDF]
- FEMA
- September 7, 2022: FEMA Emergency Declaration - Illinois 8.1.2022 - 10.27.22 [PDF]
- FEMA
- September 7, 2022: FEMA Emergency Declaration - Mississippi - 8.30.22 - Ongoing [PDF]
- FEMA
- September 7, 2022: Provider Preclusion List (PPL) September 2022 [PDF]
- Claims, Credentialing, PPL, UM
- September 2, 2022: FEMA Emergency Declaration - Texas 5.31.2022 - Renewed [PDF]
- FEMA
August
- August 30, 2022: CY2023 Readiness - Final Benefit Grid, Configuration, UAT, and IT Documentation [PDF]
- Claims, UM
- August 26, 2022: FEMA Emergency Declaration - Texas 5.31.21-Ongoing [PDF]
- FEMA
- August 24, 2022: Updated Disaster Declarations Notification and Process 8.24.22 [PDF]
- Claims, UM
- August 24, 2022: FEMA Emergency Declaration - Texas 8.23.2022 [PDF]
- FEMA
- August 23, 2022: 2022 Addendum to the Parts C and D Enrollee Grievances, Organization Coverage Determinations, and Appeals Guidance [PDF]
- UM
- August 22, 2022: FEMA Emergency Declaration - Texas 2.23.2022-3.23.2022 - Counties Removed [PDF]
- FEMA
- August 15, 2022: CY 2023 FDR Annual Readiness Package [PDF]
- Claims, CM, Credentialing, CS, UM
- August 12, 2022: FEMA Emergency Declaration - Illinois 8.1.2022-8.30.22 [PDF]
- FEMA
- August 9, 2022: FEMA Emergency Declaration - Texas 7.8.2022 [PDF]
- FEMA
- August 8, 2022: Provider Preclusion List (PPL) August 2022 [PDF]
- Claims, Credentialing, PPL, UM
- August 8, 2022: FEMA Emergency Declaration - Texas 2.23.2022-3.23.2022-Extended [PDF]
- FEMA
- August 5, 2022: FDR SNP Model of Care Training [PDF]
- UM
- August 4, 2022: Contract Year (CY) 2023 Opioid Safety Edits - Submission Instructions [PDF]
- UM
- August 1, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Virginia 7.28.2022-8.13.2022 [PDF]
- FEMA
July
- July 22, 2022: COVID Public Health Emergency PHE Extension [PDF]
- Claims, CM, Credentialing, CS, UM
- July 18, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Virginia 7.13.2022-8.12.2022 [PDF]
- FEMA
- July 11, 2022: CY2023 Annual Readiness [PDF]
- Claims, CM, Credentialing, CS, UM
- July 8, 2022: Provider Preclusion List (PPL) July 2022 [PDF]
- Claims, Credentialing, UM
- July 1, 2022: Medicare Advantage Prescription Drug System (MARx) May 2022 Payment [PDF]
- CS
- July 1, 2022: FEMA Emergency Declaration - Florida 3.4.2022-8.28.2022 [PDF]
- FEMA
June
- June 15, 2022: Major Disaster Declaration Notification- Medicare Part C - Colorado 5.13.2022-6.11.2022 [PDF]
- FEMA
- June 9, 2022: Provider Preclusion Lists (PPL) June 2022 [PDF]
- Claims, Credentialing, UM
- June 9, 2022: FEMA Emergency Declaration - Kansas 3.17.2022-3.22.2022 [PDF]
- FEMA
May
- May 23, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Texas Renewal [PDF]
- FEMA
- May 23, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Florida Renewal of 22-112 [PDF]
- FEMA
- May 23, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Florida Renewal of 21-148 [PDF]
- FEMA
- May 20, 2022: Changes to the 2022 CMS Protocol Universe Submission Cadence [PDF]
- Claims, UM
- May 17, 2022: Major Disaster Declaration Notification - Colorado 4/12/2022 - 5/11/2022 [PDF]
- FEMA
- May 17, 2022: Integrated Denial Notice EOC Reference Appeals Address [PDF]
- Claims
- May 17, 2022: FEMA Emergency Declaration - Texas 3/21/2022 - 5/16/2022 Updated [PDF]
- FEMA
- May 16, 2022: CMS Releases Pre-Publication Version of the Final Rule on Changes to MA [PDF]
- Claims, UM
- May 9, 2022: Updated Disaster Declarations Notification and Process - Revised [PDF]
- Claims, UM
- May 6, 2022: Provider Preclusion List (PPL) May 2022 [PDF]
- Claims, Credentialing, UM
- May 4, 2022: AZ Integrated Denial Notice - EOC Reference - Appeals Address [PDF]
- Arizona Claims
- May 4, 2022: Updated Disaster Declarations Notification and Process [PDF]
- Claims, UM
April
- April 29, 2022: Independent Validation Audit - CMS Audit Notice Update [PDF]
- Claims, UM
- April 29, 2022: External Partner Webpage Launch FDRs [PDF]
- Claims, CS, CM, Credentialing, UM
- April 28, 2022: Emergency Declaration - Georgia 4/16/22 - 5/15/22 [PDF]
- FEMA
- April 21, 2022: COVID Public Health Emergency (PHE) Extension [PDF]
- Claims, UM
- April 11, 2022: Emergency Declaration - Texas 3/21/2022 - 4/21/2022 Updated [PDF]
- FEMA
- April 11, 2022: Emergency Declaration - Texas 2/21/2022 - 3/23/2022 [PDF]
- FEMA
- April 11, 2022: Emergency Declaration - Texas 1/6/2022 - 2/5/2022 [PDF]
- FEMA
- April 11, 2022: Emergency Declaration - Georgia [PDF]
- FEMA
- April 11, 2022: Emergency Declaration - Florida [PDF]
- FEMA
- April 8, 2022: Independent Validation Audit - CMS Audit Notice [PDF]
- Claims
- April 7, 2022: Medicare FFS Payment Adjustment [PDF]
- Claims
- April 6, 2022: Provider Preclusion List (PPL) April 2022 [PDF]
- Claims, Credentialing, UM
March
- March 31, 2022: Emergency Declaration - Texas (Updated) [PDF]
- FEMA
- March 29, 2022: Medicare Part C Quarterly Reporting 2022 Technical Specification, Reporting Requirements, Templates, and Due Dates [PDF]
- Claims, UM
- March 25, 2022: Emergency Declaration - Texas [PDF]
- FEMA
- March 25, 2022: Emergency Declaration - Oklahoma [PDF]
- FEMA
- March 25, 2022: Emergency Declaration - Kansas Amended [PDF]
- FEMA
- March 23, 2022: Emergency Declaration - Texas [PDF]
- FEMA
- March 23, 2022: Emergency Declaration - Missouri [PDF]
- FEMA
- March 22, 2022: Emergency Declaration - Florida [PDF]
- FEMA
- March 21, 2022: Emergency Declaration - Tennessee [PDF]
- FEMA
- March 21, 2022: Emergency Declaration - Kansas [PDF]
- FEMA
- March 18, 2022: Emergency Declaration - Illinois [PDF]
- FEMA
- March 11, 2022: AHIP Medicare Update #22-28 CMS Releases CY 2023 Medicare Parts C and D Annual Calendar [PDF]
- Claims, UM
- March 7, 2022: Provider Preclusion List (PPL) March 2022 [PDF]
- Claims, Credentialing, UM
- March 3, 2022: CMS Independent Validation Audit FDR Universe Updated Testing Period [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- March 2, 2022: New Cigna Medicare Technology Initiative [PDF]
- Credentialing
- March 2, 2022: CMS Independent Validation Audit FDR Universe [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- March 1, 2022: CMS Independent Validation Audit Notification [PDF]
- Claims
February
- February 16, 2022: Strategic National Implementation Process Changes to Claim Level Edits - Effective Q2 2022 [PDF]
- Claims (Arizona)
- February 9, 2022: CMS Protocols Universe FDR Data Dictionary - NML Update [PDF]
- Claims
- February 4, 2022: Provider Preclusion List (PPL) February 2022 [PDF]
- Claims, Credentialing, UM
- February 4, 2022: 2022 Cigna FDR Oversight Monitoring Update - Roster and ACD file submission [PDF]
- Credentialing
- February 3, 2022: Medicare NOND MLI Inserts CLMS - Update [PDF]
- Claims
- February 3, 2022: AHIP Medicare Update #22-08 - CMS Releases Proposed Rule on Changes to Medicare Part C and Part D Programs for CY 2023 - Request for Comment [PDF]
- Case Management, UM
- February 1, 2022: Coronavirus Disease 2019 (COVID -19) Permissive Actions Extended in Contract Year 2022 [PDF]
- Claims, UM
- February 1, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Virginia [PDF]
- FEMA
- February 1, 2022: Emergency Declaration Notification - Cigna Medicare Part C - South Carolina [PDF]
- FEMA
- February 1, 2022: Emergency Declaration Notification - Cigna Medicare Part C - North Carolina [PDF]
- FEMA
- February 1, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Maryland [PDF]
- FEMA
- February 1, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Georgia [PDF]
- FEMA
January
- January 24, 2022: Updated Disaster Declarations Notification and Process [PDF]
- Claims, UM
- January 19, 2022: Cigna FDR Oversight Monitoring - Updated Self-Report Template [PDF]
- Credentialing
- January 18, 2022: COVID Public Health Emergency (PHE) Extension [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- January 18, 2022: 2022 Cigna FDR Oversight Monitoring [PDF]
- Credentialing
- January 7, 2022: Emergency Declaration Notification - Cigna Medicare Part C - Virginia [PDF]
- FEMA
- January 5, 2022: Updated Major Disaster Declaration Notification - Medicare Part C - Colorado [PDF]
- FEMA
- January 4, 2022: Updated Disaster Declarations Notification and Process - December 28, 2021 [PDF]
- Claims, UM
- January 3, 2022: Major Disaster Declaration Notification - Medicare Part C - Colorado [PDF]
- FEMA
- January 3, 2022: Emergency Declaration - Alabama [PDF]
- FEMA
2021
December
- December 17, 2021: Dismissal of Organization Determination Process FAQs and Model Notices [PDF]
- Claims, UM
- December 16, 2021: FEMA Emergency Declaration - Tennessee - Update [PDF]
- FEMA
- December 15, 2021: FEMA Emergency Declaration - Tennessee [PDF]
- FEMA
- December 6, 2021: Provider Preclusion List (PPL) December 2021 [PDF]
- Claims, Credentialing, UM
- December 6, 2021: 2022 CMS Protocols Universe FDR Data Dictionary Update [PDF]
- Claims, UM
November
- November 24, 2021: Off-Label Use of Drugs in Medicare Advantage Step Therapy Programs [PDF]
- Claims, UM
- November 4, 2021: 2022 CMS Protocols Universe Testing - Test File Naming Conventions Update [PDF]
- Claims, UM
- November 4, 2021: Updated Dismissal of Organization Determination Process - Updated November, 4, 2021 Effective January 1, 2022 [PDF]
- Claims, UM
- November 3, 2021: Provider Preclusion List (PPL) November 2021 [PDF]
- Claims, Credentialing, UM
- November 3, 2021: Non-Contracted Provider Appeals Rights and Payment Dispute Resolution [PDF]
- Claims
- November 1, 2021: 2022 CMS Protocols Universe Testing - Test File Naming Conventions Update [PDF]
- Claims, UM
October
- October 28, 2021: Updated Disaster Declarations Notification and Process [PDF]
- Claims, UM
- October 20, 2021: COVID Public Health Emergency (PHE) Extension Updated October 20, 2021 [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- October 11, 2021: Updated AZ Integrated Denial Notice (IDN)-Appeals Address (UM) [PDF]
- UM
- October 6, 2021: Effect of Failure to Meet the Timeframe for an Initial Determination Updated October 2021 [PDF]
- Claims, UM
- October 5, 2021: Provider Preclusion List (PPL) October 2021 [PDF]
- Claims, Credentialing, UM
- October 4, 2021: Updated Dismissal of Organization Determination Process - Updated October 4, 2021 Effective January 1, 2022 [PDF]
- Claims, UM
September
- September 24, 2021: 2022 CMS Protocols Universe FDR Data Dictionary [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- September 17, 2021: CY2022 Readiness Final Benefit Grid Configuration UAT IT Documentation_UM and Claims [PDF]
- Claims, UM
- September 13, 2021: FEMA Emergency Declaration - Virginia [PDF]
- FEMA
- September 13, 2021: FEMA Emergency Declaration - Tennessee [PDF]
- FEMA
- September 3, 2021: FEMA Emergency Declaration - Pennsylvania [PDF]
- FEMA
- September 1, 2021: FEMA Emergency Declaration - Alabama [PDF]
- FEMA
August
- August 31, 2021: FEMA Emergency Declaration - Mississippi [PDF]
- FEMA
- August 23, 2021: FEMA Emergency Declaration - Florida [PDF]
- FEMA
- August 19, 2021: FDR SNP Model of Care Training [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- August 18, 2021: FEMA Emergency Declaration - North Carolina [PDF]
- FEMA
- August 16, 2021: Provider Preclusion List (PPL) August 2021 Updated [PDF]
- Claims, Credentialing, UM
- August 16, 2021: Alternate Language Memo - Updated [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- August 13, 2021: Updated Disaster Declarations Notification and Process [PDF]
- Claims, UM
- August 5, 2021: Provider Preclusion List (PPL) August 2021 [PDF]
- Claims, Credentialing, UM
July
- July 23, 2021: COVID Public Health Emergency (PHE) Extension [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- July 14, 2021: 2022 Annual Readiness [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- July 8, 2021: Cigna Audit Appreciation Letter [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- July 7, 2021: Provider Preclusion List (PPL) July 2021 [PDF]
- Claims, Credentialing, UM
- July 7, 2021: Emergency Disaster Notification - Florida - July 7-September 1, 2021 - Updated Counties [PDF]
- FEMA
- July 6, 2021: Emergency Disaster Notification - Florida - July 7-September 1, 2021 [PDF]
- FEMA
June
- June 28, 2021: Emergency Declaration Notification - Florida June 24-July 24, 2021 [PDF]
- FEMA
- June 18, 2021: FEMA Emergency Declaration - Alabama [PDF]
- FEMA
- June 17, 2021: Updated: Effect of Failure to Meet the Timeframe for an Initial Determination [PDF]
- UM
- June 15, 2021: State of Emergency Disaster Notification - FEMA EM-3556-TX (Extended) [PDF]
- FEMA
May
- May 19, 2021: Effect of Failure to Meet the Timeframe for an Initial Determination [PDF]
- Claims, UM
- May 18, 2021: Non-Contracted Providers Administrative Appeals Process [PDF]
- Claims
- May 12, 2021: CMS Audit - FDR Universe Discontinuation of Daily Universe File Submission Requirements [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
- May 10, 2021: FEMA Emergency Declaration - Medicare Part C - Georgia - Extended [PDF]
- FEMA
- May 10, 2021: Major Disaster Declaration for Georgia [PDF]
- FEMA
- May 10, 2021: Major Disaster Declaration Notification - Medicare Part C - Mississippi [PDF]
- FEMA
- May 3, 2021: Provider Preclusion List (PPL) May 2021 [PDF]
- Case Management, Claims, Credentialing, Customer Service, UM
October
- October 25, 2022: Updated Disaster Declarations Notification and Process 10.25.22 [PDF]
- Claims, UM
- October 24, 2022: FEMA Emergency Declaration - Texas 5.31.2021 Renewed [PDF]
- FEMA
- October 24, 2022: CMS Checklist - Utilization Management [PDF]
- UM
- October 24, 2022: CMS Checklist - Hearing Care Solutions [PDF]
- Credentialing
- October 24, 2022: CMS Checklist - EyeMed [PDF]
- Credentialing
- October 24, 2022: CMS Checklist - Customer Service [PDF]
- Customer Service
- October 24, 2022: CMS Checklist - Credentialing [PDF]
- Credentialing
- October 24, 2022: CMS Checklist- Claims [PDF]
- Claims
- October 24, 2022: CMS Checklist - Cigna Dental Health [PDF]
- Credentialing
- October 21, 2022: COVID Public Health Emergency (PHE) Extension 10.21.22 [PDF]
- Claims, Credentialing, CS, UM
- October 14, 2022: Changes to the MOOP Data Exchange Process-Evicore [PDF]
- Claims, UM
- October 14, 2022: Changes to the MOOP Data Exchange Process-ASH [PDF]
- Claims, UM
- October 6, 2022: FEMA Emergency Declaration - Texas 8.23.2022-9.21.2022 [PDF]
- FEMA
- October 6, 2022: FEMA Emergency Declaration - Texas 7.8.2022-Counties Removed [PDF]
- FEMA
- October 6, 2022: Provider Preclusion List (PPL) October 2022 [PDF]
- Claims, Credentialing, PPL, UM
Compliance Resources
- Compliance Materials
- Compliance Training
FDR Resources
- FDR Training Materials
- SNP Training and Requirements
- Delegation Change Process [PDF]
- Self-Reporting Templates
Below are samples of self-reporting templates. Please reach out to your Business Relationship Manager for a fillable version of the self-report template.
Function-Specific Resources
- Delegation Program Requirements
Please reach out to FDRBusinessOperations@Cigna.com to obtain Delegation Program Requirements. - Provider Data Management and Reporting
Please reach out to your Business Relationship Manager for a fillable version of the self-report template.
Contact Us for Questions: FDRBusinessOperations@Cigna.com